You will receive the total refund within 3 to 14 working days upon the arrival of mattress at our warehouse. The steps to a product return are as follows:
1) You must be a full paying customer. If you did not purchase your mattress you are not eligible for a return.
2) Send an email to [email protected] by providing relevant information and reasons for returning. The information that must be included in the message is stated below:
- Full Name
- Contact number
- Order number
- A proof of purchase
- A clear photo of mattress condition
- Available pickup time
3) Allow 3 to 5 working days for the entire communication process of our confirmation of your refund to take place.
4) The refund (with deduction of surcharge included) will be issued to the bank account associated with your card or to the bank account you have used to purchase your mattress.